06-22-2025 08:39 PM
First time using my new CanoScan 400 but NOT new to scanning with other brands of printer-scanners.
After creating a file name in scanner "Settings" for "Photo" and scanning the first photo, I have been unable to delete that file name or subsequent file names from the "file name" list. Even though I created a new file name for the second photo before I scanned it, it was saved with the FIRST file name! After scanning the second image and opening it in "preview," I was able to re-type the new file name and save the second image with it. However, the new file name I had typed in "settings" BEFORE scanning the second image was NOT in the 'file name" drop-down list that appeared in the "preview." I created a THIRD file name BEFORE scanning a THIRD photo and the SAME thing happened--it saved it under the SECOND file name. And the SECOND file name was then added to the drop-down list under "file name" in "preview." However, the THIRD file name was not included in the "file name" drop-down list in preview. I have NEVER seen anything like this with any of the other scanners I have used over decades! It makes no sense to type in a new file name which is selected / visible in the "file name" settings but have the image saved with the previous file name which is NOT the one visible / selected as the file name. Even after highlighting the old file names and clicking "delete," the old file names STILL remain in the drop-down list under "file name." I can not find any way to delete the old file names or stop them from being used to save the new scanned photos. I have read the directions in the online manual for this scanner but have been unable to find any information that applies to this problem. Can someone PLEASE explain what is going on and how to CHANGE the SETTINGS to stop this insanity? Thank you to anyone who can provide a solution or suggestions.
06-24-2025 01:10 PM
Hi marlenemar,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your CanoScan LiDE 400 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
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