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CanoScan LiDE 400 Scanner Not Working For Mac

kgjrmvc
Apprentice

I just bought a CanoScan LiDE 400 Scanner for my Mac and I can't seem to get it to work.  I unlocked the bottom and installed Canon IJ Scan Utility Lite.  When I open the program it searches for a bit and then tells me it cannot communicate with the scanner.  My computer is relatively new and doesn't have USB ports, so I had to use an adapter.  Is this causing it not to work?  When I plug it into the computer it appears to have power as the scanner makes noise and the light inside moves up and then back down.  However, none of the buttons on the front of the scanner work.  Any ideas?

 

Thanks

3 REPLIES 3

Danny
Moderator
Moderator

Hi, kgjrmvc!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

No problem.  I am running macOS Monterey Version 12.5.

Hi,

 I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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