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CanoScan LiDE 400 Error 2,156,33


We have a new out of box CanoScan LiDE 400 that does not work. Our tech department said that after researching the error codes, it is an issue that happens often with this product and it need to be returned or exchanged. The Scanner throws codes: 2, 156, 33. It is trying to find a USB that is connected correctly. I have been trying to talk to a real person at Canon for two days as the automated system doesn't even recognize the scanner and I get caught in a loop. The problem is I purchased this last April and just took it out of the box to use it to scan yearbook ads, and we have a new accounts system and the office can't even tell me the vender it was purchased from. I know it isn't an expensive product, but we are a small high school just looking for a company that will stand by their product. PLEASE HELP! Any advise is welcome. 


Product Expert
Product Expert


You will need to register your Canon gear HERE to access additional support options. Once the scanner is registered, you should be able to reach support for your warranty options. 

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happened the same problem with me, CanonScan Lide 300. New appliance just removed from the box