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CanoScan LiDE 400 Buttons on Scanner & LJ Scan Utility Do Nothing Windows 10

sgo
Apprentice

I just set up the scanner.  When I press the buttons on the scanner or use the lj scan utility nothing happens.  If I access the scanner through Windows Settings screens the scanner works and scans a document and saves it. When I use my scanner software, the scanner acts like it's working, but does not actually perform a scan.  Is there any way to get the buttons on the scanner and the lj scan utility to work or is the scanner defective?

3 REPLIES 3

sgo
Apprentice

Scanner is LIDE400

ArthurJ
Product Expert
Product Expert

Hi,

If the scanning element is not moving even when disconnecting and reconnecting the scanner,  I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

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Solution Found.  Returning the defective Canon scanner and buying an Epson instead.

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