03-14-2023 07:49 PM - last edited on 03-15-2023 12:08 PM by Danny
I just set up the scanner. When I press the buttons on the scanner or use the lj scan utility nothing happens. If I access the scanner through Windows Settings screens the scanner works and scans a document and saves it. When I use my scanner software, the scanner acts like it's working, but does not actually perform a scan. Is there any way to get the buttons on the scanner and the lj scan utility to work or is the scanner defective?
03-14-2023 07:50 PM
Scanner is LIDE400
03-16-2023 11:22 AM
If the scanning element is not moving even when disconnecting and reconnecting the scanner, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
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03-16-2023 03:28 PM
Solution Found. Returning the defective Canon scanner and buying an Epson instead.
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