CanoScan LiDE 220 and ARM support

[PK17]

I downloaded "sc68-win-lide220-1_04-ea33_3" from the canon software/driver site.

After running the installation software, I get the following message...
Installation Incomplete
Scanner Driver has not been installed

I'm running Windows 11 with the latest updates on an ARM processor (Snapdragon X1E-80-100).

I have no problems using the scanner on another Windows 11 device which is running a x86 processor.

Does anyone know if the issue is due to the CanoScan LiDE 220 lacking support for ARM?

[jrhoffman75]

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@PK17 wrote:

I downloaded "sc68-win-lide220-1_04-ea33_3" from the canon software/driver site.

After running the installation software, I get the following message...
Installation Incomplete
Scanner Driver has not been installed

I'm running Windows 11 with the latest updates on an ARM processor (Snapdragon X1E-80-100).

I have no problems using the scanner on another Windows 11 device which is running a x86 processor.

Does anyone know if the issue is due to the CanoScan LiDE 220 lacking support for ARM?

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Should be compatible. See this article and associated instructions:

PIXMA / MAXIFY Products: Windows 10 / Windows 11 on ARM-Based Computers

[PK17]

Thank you John for pointing me to the article.

I'll have the look more into this because the directions certainly did not work: "If you want to use your product via USB with a Windows 10 or 11 device running on an ARM-based processor, simply plug your device into an available USB port. A driver will be installed automatically."

There's nothing plug and play about this and the setup file did not work.

Thanks again.

[jrhoffman75 · Accepted solution]

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@PK17 wrote:

Thank you John for pointing me to the article.

I'll have the look more into this because the directions certainly did not work: "If you want to use your product via USB with a Windows 10 or 11 device running on an ARM-based processor, simply plug your device into an available USB port. A driver will be installed automatically."

There's nothing plug and play about this and the setup file did not work.

Thanks again.

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Register your product, if you haven't already, and give Canon a call at 1-800-OK-CANON.

[PK17]

Yes... I'll give that a try. Thanks for all the help.

[KMcCMedia]

I found this thread. The creator hasn't replied, though I was trying to help someone with a Windows 11 Microsoft Surface load either of the drivers: sc68-win-lide400-1_01-ea34_2, win-lide400-1_2-n_mcd, and no joy. Probably ARM is the culprit. Probably the answer is to send the scanner back and get something that will. 

[shadowsports]

Greetings,

Currently, Canon does not offer full featured ARM drivers for any of it's printers or scanners (I am aware).  Its not possible to use Windows drivers intended for (x64) Intel based systems on ARM based platforms.  I do think full featured ARM support is coming, but am not sure when.  This is speculation on my part.  

For now, the only option is what Microsoft offers for ARM.

[PK17]

The only option was to pay for Canon support which I didn't think was going to help. Contrary to what Canon says, I believe older standalone scanners are not supported by ARM based on my experience and what I've read on reddit.

So I returned the Surface and got an x86 laptop.