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Can't get my ImageFormula DR-G1100 working because the driver doesn't exist on my computer

DennisD
Apprentice

OK, I'm going to sound like a maroon and I know I'm likely doing something completely boneheaded, but I really can't figure this out.

  1. I just purchased an Imageformula Dr-G1100 scanner and I'm eager to get started with it.
  2. I went to the Canon Support page and downloaded the CaptureOnTouch V4 Pro software.
  3. I run through the setup wizard, and appears to work. (I am on a 64bit Asus laptop (that I just bought yesterday brand new)
  4. I select the default folder for the destination (some very long-complicated folder which I assume is the default built into the wizard
  5. Then three folders show - x64, x84 and setup
  6. I run the setup application. which appears to properly recognize the x64 driver as the appropriate driver because that's all I see it quickly install
  7. When I then open the app, I'm met with a pop up window that asks to select the driver for my first Shortcut.
  8. That pop up window is blank (no drivers to choose from).
  9. When I connect my scanner to the computer, the computer does recognize the scanner but does say there's no driver information.

Any suggestions? PLEASE!

Thank you

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

Capture on touch 4 supports different types of batch jobs. You need to select a destination on your computer where files will be saved.  This is called a path.  You can use the browse button to navigate to a destination, selecting it as the destination for a scan job.  

The most current software available for your scanner is available on its product support portal.

https://www.usa.canon.com/support/p/imageformula-dr-g1100-document-scanner?srsltid=AfmBOormo-wLm2xBi...

If you need further assistance, It might be best to contact Canon's support. They will be happy to assist you installing your new device. They can be reached at 1-800-652-2666

~Rick
Bay Area - CA


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