Hello! I have three XF605 camcorders, and on one of them, it resets the date and time every time I turn the camera off. Every time I start the camera, it asks me to set the date and time again. It doesn't seem to reset any of my shooting settings, at least not that I can tell so far. Anyone else ever encounter this?
I'm sorry to hear your date/time is resetting every time the camera is powered off. There aren't any settings that would cause that kind of behavior. Is this issue happening when a battery is left in the camera? When the camera is powered it off it is supposed to pull some power from the battery to hold onto your settings, like the date/time. If this is happening when a battery is still loaded on the camera we would recommend loading a different battery in the camera to see if the same thing happens.
If the issue is only happening with one specific battery that is a sign the battery is the cause. If this happens with every battery you try loading onto the camera that indicates there is an issue with the capacitor in the camera that should be holding your settings. If this is happening with all batteries we would recommend sending the camera in for repair.
The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
Instructions for Accessing and Using the Online Repair Portal
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
Summed it up.
From the manual:
Built-in Backup Battery
The camera has a built-in rechargeable lithium battery to keep the date/time and other settings. The built-in
backup battery is recharged while you use the camera; however, it will be depleted completely if you do not use
the camera for about 3 months.
To recharge the built-in backup battery: Turn off the camera and attach a power source (sufficiently charged battery
or DC IN terminal). The built-in backup battery will be fully charged in approx. 24 hours
If this doesn't resolve it, the camera will require service, likely a new BU battery.
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