Registering a used XF605 on my canon account

[mikemagan]

I bought a used Canon XF605. When I try to register the product on my canon account it says the serial number was already registered. I have registered used and pre-registered products before without a problem. How can I resolve this?

[Hazel_T]

Hi mikemagan,

To resolve an issue like this you would need to contact the previous owner and ask them to remove the camera from their account. For security reasons we cannot provide any information on listed previous owners of equipment or what service may have been done on the equipment by a previous owner.