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Vixia HF100 won't turn on

KML1
Apprentice

I used the camera two weeks ago and it worked fine.  The battery which came with the camera didn't seem to hold a charge, but if the camera was plugged in it worked fine. I have multiple batteries from when I took this camera to sporting events and some of those seem to hold a charge ( meaning I charged them in the charger port and when I put them back a day later it shows green)

I have been transferring a lot of old videos and using both old tape camcorders and this one to preview while things were transferring.   I have two Canon charger adapters and I know they both work because they both will power my older Canon ZR65.  I may have left the Vixia plugged in overnight. Would that have somehow damaged it? I read one person suggesting the camera may be registering an overcharge and I needed to somehow dissipate it. I have tried the reset button, but that had no  impact. Any thoughts?

I would like to use it to record some interviews with older relatives, so any insight would be appreciated.
#VixiaHF100

1 REPLY 1

Ron
Moderator
Moderator

Hello KML1,

Thanks for letting us know what Canon product you've got. The VIXIA HF100is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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