01-30-2018 10:37 PM
Hi,
I've had this camera for over a year now and have had no issues to date. Last week I shot some stuff at 120fps (slow motion crop, shot with this many times) and found some strange artifacts in my footage. Luckly it's B-Roll footage and can be edited around but want to know what this is for future jobs that might not be easy to get around. Has anyone seen anything like this before? Using a Lexar approved CFAST 2.0 card...never had this issue before. PLEASE HELP.
FRAME - 1 (no Glitch)
FRAME - 2 (Glitch starts)
FRAME - 3 (Glitch)
FRAME - 4 (Glitch)
FRAME - 5 (Glitch)
FRAME - 6 (Glitch)
FRAME - 7 (Glitch over)
02-01-2018 06:17 PM
Hello 85snowball,
I have reviewed these images and this does not appear normal. We'd like to evaluate your camera at the Factory Service Center to get this issue under review.
You may fill out an online repair request form at the following link to setup your repair using our online service.
https://www.usa.canon.com/internet/portal/us/home/support/service-repair
10-06-2019 10:40 AM
Hello
I just encountered this exact same issue on my C300 MKII. Was there a solution or explanation found?
10-13-2019 11:35 AM
@AP wrote:Hello
I just encountered this exact same issue on my C300 MKII. Was there a solution or explanation found?
If a different memory card does not resolve the issue, then contact Canon Support.
10-13-2019 07:05 PM
Is your firmware up to date? Mine happened to be a firmware issue that was causing the glitch.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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