I've had my R5C for less than 4 months and my micro HDMI port is no longer sending signal to my monitor/s. There are zero signs of damage to the connector. I even looked at it under a loupe. No bent pins or anything. USB-C above it works fine but the whole connector assembly appears to have movement in it, so it's possible the internal cabling/connectors could be severed. I've been using a protector cage since day one. It does get unplugged and plugged back in constantly as I go between Cinema and stills. (It's my only camera other than an RP)
Have tried multiple cables, and other monitors. Zero signal. I take my monitor and connect it to the RP and it works fine so it's definitely the connector. Am I stuck paying a huge repair cost or could it still be under warranty? Camera was purchased new in April. Any recommendations? I don't want to be months without a camera.
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Thanks I suppose I'll open a case with Canon then.
Camera has a 1yr warranty from Canon. Perform the reset as suggested. Get a case opened. Contact support and work with them. Although this is the busiest time of the year year, I'll bet you have your camera back in under 2 weeks. Turn around is usually within 5-6 days. Bummer it happened.
Bay Area - CA
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I called and opened a case. The tech and I ran through some scenarios and tried everything. HDMI is dead. They suggested I send it in so will do so in the next few days.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.