Canon XA20 has stopped recording audio

[tooComplicated]

I recorded audio fine a few days ago but suddenly I can't get any sound. I'm connecting an external mic to Input 1. All setting seem to be accurate. I haven't changed anything, but I get no readings on the levels indicator. What am I missing?

[kvbarkley]

Does the Mic need batteries? Are they OK?

On the other hand, does it need phantom power? Is that on?

[tooComplicated]

I've replaced batteries, and the camera is set for phantom power anyway. I've also selected every possible combination of settings on the camera handle just to troubleshoot the issue. I also plugged another phantom-power mic into the 3.5 plug on the camera and that doesn't pick up audio either. And neither does the internal mic.

[IamintheUK]

Phantom power only comes from the XLR mic sockets on the handle, not from the 3.5mm jack socket. The 3.5mm socket is for either a dynamic mic or for a powered mic that has its own internal battery.

[tooComplicated]

Good to know, but in any case, no audio was recorded using any method on the camera,. Is there anything else I can check, any firmware reset, or any way to identify what has gone wrong?

[IamintheUK]

Apart from a possible handle failure, have you tried another XLR to XLR cable?