Canon CR-N500 can't record on MicroSD Card after Firmware 1.3.0 upgrade

[JKLeinrath]

Hello,

I recently upgraded my Firmware to 1.3.0 and in the details it reads

3. Adds record button for camera settings 

 Unfortunately the button is a) not to be fund when accessing the camera via browser and b) in the "Remote Camera Control" Application it is greyed out (see picture attached).

Any help on that matter is greatly appreciated, as I found this to be extremely good cameras in terms of picture quality.

Best regards

Johannes

[shadowsports]

Greetings,

Since I don't own this device, I'm only going on what I see thus far.  Why don't any of the menu options in the application appear selectable?  Is it because you aren't connected to the camera?  Are you able to control it?

I don't have access to the camera's web server so have no idea where the added record button would appear.  Have you tried another browser to confirm its not a compatibility issue.  Very unlikely I know.   

Canon has dedicated support for PTZ Cameras.

PTZ & Remote Cameras
1-800-423-5367

Monday-Friday:
9:00 am to 8:00 pm

[JKLeinrath]

Hello, thanks for the reply!

No, it is only that the ones in the screenshot are greyed out. The other ones like whitebalance, gain, shutter etc. work fine and are also not greyed out.

Any other suggestions are very much welcome!

Thanks!

[shadowsports]

Greetings,

If you are in the US, I suggest you reach out to support.  No reason to struggle.  They are here to help

If you are outside the US, try Canon Global 

 For Product and Support Information | Canon Global