02-16-2023 11:56 AM
I ran into this issue when shooting in the cold (around 0 degrees and lower) where the C300 III turns on, can record, but all that is captured is this white to purple gradient with black diagonal bars that move slowly. From my tests audio is not recorded and the only way to fix the issue is to bring the camera into a warm place. That said, I have had mixed results preventing and resolving this issue - any help would be greatly appreciated!
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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