C300 Mark 1 Firmware Update from 1.1.8.1.00 to 2.1.9.1.00

[Kitroom]

Hello Canon Community,

First time here, so be nice.

Got a question about the C300 Mark-1 to update the firmware, on canon website there is the latest 2.1.9.1.00

which i can update some of the cameras that we have. However the cameras that have 1.1.8.1.00 firmware the cameras do not want to jump to latest 2.1.9.1.00 even though tried to update it numerous times and tried to update it to below the latest firmware but no luck. Any ideas or suggestions would be helpful.

Thank you

Lightning Media

[Nick2020]

Hi Kitroom,

Thanks for checking in with us.

It sounds like some of your cameras have the Dual Pixel autofocus upgrade and others do not.

For your C300 cameras without Dual Pixel AF, the latest firmware version is 1.1.8.1.00. Cameras that have Dual Pixel AF can upgrade to 2.1.8.1.00.

[Kitroom]

Thanks for the reply it has been a while.

The C300 which have 118100 firmware it won't update to latest firmware.

However I read online if can get access to firmware in between two the camera should be able to jump to latest update once I have done two updates to those cameras or that won't work ???

The in-between firmware it is not canon websites anymore.

Thank you

[Hazel_T]

Hi Kitroom,

There isn't an inbetween firmware for the EOS C300. That camera has two separate firmware lines. The firmware versions that start with a 1 are for cameras that have not had the dual pixel auto focus upgrade. The firmware versions that start with a 2 are for EOS C300 camera bodies that have had that upgrade.

There is not a way to update to firmware 2.1.9.1.00 if your camera hasn't had the dual pixel auto focus upgrade. If you want to have the upgrade done you would need to send the camera in to one of our factory service centers. After the factory service center receives your camera they would send you an estimate for the upgrade.

[Kahoolo]

Hello, I was wondering if it's still possible to get the Dual Pixel Auto focus upgrade for the C300 if it has been discontinued? I was a little sad to see that the camera I just got didn't have it, even though it was advertised to have the upgrade. Thank you for your time!

[Hazel_T]

Hi Kahoolo,

You can still send the EOS C300 in for the dual pixel auto focus upgrade. To get an estimate you would need to send the camera in to one of our factory service centers for inspection.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.