"paper has run out" when I do have paper!

[fionahsieh]

I bought a Canon imageprograf 1000 a few weeks ago and am trying to print heavyweight fine art paper (72 lb). It printed fine a few times, but now it says "paper has run out" every other sheet of paper, even when I have 10 sheets of paper in the rear tray. I wiggle the paper a little and it usually will accept it and print another ONE sheet of paper, then gives me the same error again. It says support code 1000, if that helps.

I need to print hundreds of prints. I can't just sit here and watch the printer and wiggle paper one at a time. LOL

Anyone have advice? This is incredibly frustrating. 

[ArthurJ]

Hi finahsieh,

Due to the time sensitivity of this issue, I recommend contacting Canon Support. If you have not created a Canon Account, please click HERE and select create account. Once you have created the account, please contact the support team at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.