problems with pro 9000 mk 2

[golden01]

Hi, my user name is golden01,my pro 9000 mk 2 has a few problems. I just installed new inks and none of the tank lights are on or flasing.I checked the print head and it seems to be fine.Im sure i installed the print head and the inks correctly.Another problem is that when i open the front cover the ink tanks do not come all the way out . they come out only as far as the 4th tank.Lastly the alarm light and power light are flashing in a sequence of ,Ithree times,whicch indicate a possible paper jam>I cleaned the paer rollers and made sure there was no paper stuck in the machine.The lights still are flashing.Does anyone have any ideas of how to fix theese problems?

[ebiggs1]

I think something is still stuck inside.  Have another look.  Very closely as it could be very small.

You did use genuine Canon ink?  You must.

[golden01]

thank you so much for replying.I looked again front and back.Still no luck.I am useing genuine cannon inks

[ebiggs1]

OK, if you are absolutely sure it is clear.  Just know that it can be a very small piece of paper, just a sliver, to cause a problem.

Now go into My Canon Printer.  Click the Diagnose and Repair button.

[golden01]

hi ebiggs1,again,thank you for your help.Stii,not working.What i am going to do is bring it in to an autherized cannon dealer.

[ebiggs1]

Sounds like the plan.