problems resizing to 8 x 10 squishing the photo on pro 100

[llea24]

Have no clue why it started doing this. I havent had any problems when i resized in custom before. Any help would be appreciated.

[Crista]

Hi llea24! 

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (Windows 7, 8, 10 or Mac OS X 10.) and what program you are printing from. That way, community will be able to assist you with suggestions appropriate for your product.

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[llea24]

I use windows 10, in photoshop cc using the canon print studio pro.

[jrhoffman75]

Can you post a screenshot of your PSP settings

[llea24]

[llea24]

[jrhoffman75]

hello. I cropped an image in DPP to a 4:5 aspect ratio and selected printing in PSP.

I set PSP up with the same values you inputed and it worked fine.

Maybe try a roller cleaning or check if paper is binding as it feeds.

[llea24]

Its brand new. I only printed about 35 prints. I printed one with same settings and it worked before. Now I printed 4 and all did the same thing. Printed a larger one on same paper but didn't do 8x10 just adjusted size by dragging it larger on the screen and worked fine. I will check what you suggested. Thanks

[jrhoffman75]

Try feeding one at a time from manual feed and see what happens and then one at a time from Rear Tray.

If you still have a problem and can't return to seller give Canon a call at 1-800-OK-CANON. Since its brand new they may send you a replacement.