Imageprograf Pro-1000 Not Printing Correct Size

[phildeman]

Help!

I have a Canon Imageprograf Pro-1000 that suddenly stopped printing the defined size image.

Computer: Mac Pro

OS: OSX - HighSierra (10.13.6)

Connection: USB

Software: Photoshop CS6

Color Handling:  Photoshop Manages Colors

Image was size was enlarged from W: 2184px x H: 1484px to W: 4857px x H: 3300px.

Imageprograph Pro-1000 Firmware: 2.070

Print Media: Epson Premium Photo Paper Semi-Gloss

Print Media Size: A3+

Image Size: 11 x 14 inches

Size of Image Output: 6.5 x 8.25 inches

The printer is configured to receive A3+ media size on Plus Semi-Gloss

I have never had any problems before today with resizing and printing images on different inkjet paper media and paper sizes.  I have had this printer for approximatly a year.

Do you have any recommendations/suggestions on how to resolve this issue.  I double checked the configuration on Photoshop CS6 and the Canon printer settings.  The print preview shows the correct image size on the print media.  However, the image size comes out smaller than the intended size.  In addition, I updated the firmware to the latest, 2.070.

-Phil-

[phildeman · Accepted solution]

I found the problem.  The Paper Handling  - Destination Paper Size was a different size than the print setting Paper Size.  Once I changed it to be the same size, the image printed correctly on the paper.

It's seems unual that despite setting the paper size, in the print settings, you still have to go to another setting, elsewhere, to indicate the paper size.

-Phil-