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New Contributor
Posts: 2
Registered: ‎12-08-2016

new canon pixma pro-100 sending message "this printer is offline"

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Just set up new Pixma Pro-100 using wireless network yesterday. I am now getting message "this printer is offline". How do I get it back online? I'm on a iMac running macOS Sierra v.10.12.1 with 3.4 GHz Intel Core i7 processor.

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Honored Contributor
Posts: 7,036
Registered: ‎11-13-2012

Re: new canon pixma pro-100 sending message "this printer is offline"

Is printer turned on? If connecting via wifi printer must be left on all the time?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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New Contributor
Posts: 2
Registered: ‎12-08-2016

Re: new canon pixma pro-100 sending message "this printer is offline"

Thanks. The printer is on-solid white light on power button, solid blue wifi light on printer front. Did a reinstall of the printer software from disk & still getting the printer is not connected message. Printer does work when connected by a usb cable.

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Honored Contributor
Posts: 7,036
Registered: ‎11-13-2012

Re: new canon pixma pro-100 sending message "this printer is offline"

I have my PRO-100 connected via USB to a W7 machine and via wifi to a MacBook Sierra manchine and a Macbook El Capitan machine.

 

Have you re-verified the router-printer setup? If that doesn't reveal the problem give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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