12-08-2016 03:18 PM - edited 12-08-2016 03:22 PM
Just set up new Pixma Pro-100 using wireless network yesterday. I am now getting message "this printer is offline". How do I get it back online? I'm on a iMac running macOS Sierra v.10.12.1 with 3.4 GHz Intel Core i7 processor.
12-08-2016 04:07 PM
Is printer turned on? If connecting via wifi printer must be left on all the time?
12-08-2016 05:16 PM
Thanks. The printer is on-solid white light on power button, solid blue wifi light on printer front. Did a reinstall of the printer software from disk & still getting the printer is not connected message. Printer does work when connected by a usb cable.
12-08-2016 06:18 PM
I have my PRO-100 connected via USB to a W7 machine and via wifi to a MacBook Sierra manchine and a Macbook El Capitan machine.
Have you re-verified the router-printer setup? If that doesn't reveal the problem give Canon a call at 1-800-OK-CANON.