installed new ink in Pixma Pro 10, now can't clear error

[JMFlores]

I have been changing out my ink on a regular basis in my Pixma Pro 10 for years without any trouble. I put in a new gray cartridge ordered directly from Canon (I usually get them from Amazon), and I immediately got a new error I can't clear. It's ten alternating flashes.

 I unplugged and hit the power button five times, but that did not help. I double checked that it's the correct replacement ink, removed all the plastic and inserted correctly, but now I can't even get the carriage to come back into position after the second reset. When I tug on the strap to pull the ink carriage back, all the ink lamps are off.

I have orders to fulfill, and I need to resolve this. help!  Thanks in advance

[Patrick · Accepted solution]

Hi JMFlores,

The 10 flash error is an indication that your PIXMA PRO-10 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[JMFlores]

I actually turned it off for several hours and came back, and everything started working again. However, I really appreciate that warranty info. Thank you!