imagePROGRAF PRO-310 cannot change paper type, double lines and ghosting

[jjb777]

Hi all. I am using a Prograf 310. When I first setup the printer I was getting a violet ghosting when I would print blue images. I cannot remember what I did to correct the problem, but it corrected.

It is happening again. I did alignment and ran nozzle check. There are no missing sects however there are abnormalities, and I don't know what they mean. You can see double lines, and you can see some of the black vertical bands have whatever that additional color is. See image below

I am also having trouble changing the default paper type. no matter what I do I cannot change it. When I try to change it from the printer settings on the printer itself, to a different paper it keeps going back to Platinum Pro. The same when I try to change it from Windows.

Can anyone help with any of these issues?

Thanks

 

 

[Patrick]

Hi jjb777,

For assistance with this issue, please contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button to access your support options. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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