09-23-2025
05:37 PM
- last edited on
09-23-2025
05:45 PM
by
Tiffany
I’ve purchased a PRO-310 to replace my Epson 2880. I convert my color photos to black and white and then with the paint brush tool, I cut through the black and white layer revealing the original color on the color layer effectively creating a color image on a black and white field.
While most colors print accurately, the oranges, browns and sometimes yellow do not reproduce correctly and are generally blown out, overly contrasty burning out any detail. However, any other non-orange or brown colors appear normal.
Thoughts?
09-26-2025 01:54 PM
Hi chartsbc54,
Please contact one of Canon's Technical Support Representatives for assistance with resolving the color issue you are experiencing with your imagePROGRAF PRO-310. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button to access support.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
11/20/2025: New firmware updates are available.
EOS R6 Mark III - Version 1.0.1
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
07/24/2025: New firmware updates are available.
07/23/2025: New firmware updates are available.
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.