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imagePROGRAF PRO-300 Print Head issues

DTPhoto
Apprentice

Been trying to find a contact email for tech support. That page returns an error, so I'll post my issue here. 

I use Red River Papers, and their 60/lb Polar Matte has an issue of the print head scraping the paper in the first inch of the print. I also hear it dragging across the paper. 

Solutions? I have adjusted the print head in the advanced properties, but it hasn't stopped the problem. I have tried to set up a custom media, with the print head adjustment being successful, but the problem persists. 

Dave

Windows 10 Pro Version 21H2

Aero 17" Laptop

1 ACCEPTED SOLUTION

jrhoffman75
Legend
Legend

Call Canon support 1-800- OK- CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

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1 REPLY 1

jrhoffman75
Legend
Legend

Call Canon support 1-800- OK- CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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