imagePROGRAF PRO-300 Custom print sizes

[DC6523]

I've just replaced my Pixma Pro 100 with a Prograf 300. I have a small greetings card business and had custom size settings set on the pro100 but the 300 doesn't seem to have the option to create custom sizes. This is a real problem for me. Any suggestions?

[jrhoffman75]

Canon : imagePROGRAF Manuals : PRO-300 series : Setting Paper Dimensions (Custom Size)

[DC6523]

Hi John,

Many thanks for your reply. I use a program called Serif CraftArtist for my greetings cards.  When I had my pro 100 there was a Custom size facility in print dialogue window, however, since getting the prograf 300, the Custom size option is just not appearing in the dialogue window.

Dawn

[jrhoffman75]

Hi Dawn. So you mean the custom size window you used was in the Serif software? Do they have a help line?

[DC6523]

Hi John,

Unfortunately the Serif programme I use is now obsolete and so there is no customer service contact. When using the programme with my Pro 100 I simply clicked on 'print' and a very long and comprehensive list of print sizes appeared. At the bottom of that list was 'custom'. I had already created my custom print settings for my cardstock and had it saved. Now though, when I go to 'print', a very small list of available sizes is displayed and no option whatsoever for 'custom'. 

Dawn

[Patrick]

Hi DC6523,

Are you using Windows?  If so, what version?
If you are using a Mac, what version of OSX is installed?

Are you using your imagePROGRAF PRO-300 wirelessly?
or with a USB cable?

[DC6523]

Hi Patrick,

Thanks for replying.I'm using it wirelessly and on Windows. I finally got a tech professional in to look at things. Turns out the install instructions in the manual weren't clear or comprehensive enough (for a non tekky!). It's all sorted now.