imagePROGRAF PRO-1000 Support code 1261 halting setup

[sorgan]

I just unboxed a new Canon Pro 1000 printer. I started the setup and got as far as step 6...installing the ink tanks. I closed the ink tank panel, and the screen displayed Support Code 1261. The manual tray is in the paper feed position and not in the Paper Jam Clearing Position. No matter what I do, I cannot get past this code to finish the setup of this printer. Has anyone encountered this issue? Any suggestions? 

Again...this is during the setup process right after installing ink tanks and before installing the print head.

[Patrick]

Hi sorgan, 

Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1000 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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