imagePROGRAF PRO-1000 Support Code 140B

[SGermyn]

Just hung up with Canon support and was told that there are no service centers for this $1300.00 printer!!  After very little use this beautiful printer suddenly want us to replace the print head - we have tried to remove the print head and reinstall several times with numerous ink dumps and it won't reset.  I was told that we could purchase a new print head ($675!!) (if it is indeed the problem) but if it doesn't solve the issue we cannot return the new print head...!  What on earth - I went to Canon after have several Epson large format printers...and their spitting and spotting issues.

I'm very dissapointed in the lack of product support for this and I will never buy another Canon product.

[Darius]

Hi SGermyn.

The Print Head is a delicate component.  Once the packaging has been removed from the print head for its installation, it is prone to damage during shipping and cannot be reused or resent. We apologize if the policy seems inconvenient in light of the printer's error.

While the 140B error may indicate a problem with a print head, that problem may itself be a symptom of some deeper system issue.  Resolving this issue conclusively require trained repair personnel.  As Canon no longer has contracts with printer repair services for our inkjet printers, we're no longer able to make such recommendations.  You are free to seek such services on your own. Since the printer is already out of warranty, the cost of service or repairs (including parts and labor) will be out-of-pocket (as our phone rep may have already indicated).

The printer's limited warranty is intended to protect the printer from defects in workmanship (thus the 1 year term of warranty).  In the case that additional coverage is required, CarePAK extensions are available through us and our Canon authorized resellers (note: CarePAKs need to be applied within 90 days of the original date of purchase).

As an inkjet printer, the PRO-1000 needs regular use to keep the nozzles clean and the inks fresh. I personally recommend at least once every two weeks, preferably once each week.  Lack of use may cause inks to dry in the nozzles and ink feed system, resulting in damage and reduced lifespan of the printer.

I hope this information, both specific and for inkjets in general, are useful to you in the future.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[LeonSyfrit]

"Resolving this issue conclusively require trained repair personnel.  As Canon no longer has contracts with printer repair services for our inkjet printers, we're no longer able to make such recommendations."

If my problem requires trained repair personnel, but Canon no longer contracts with printer repair services for ink printers, how can I possibly resolve my problem conclusively (other than by purchasing a new printer)?  

[LeonSyfrit]

Hi SGermyn,

Were you able to repair your printer, and get up and running again? If so, How? I am dealing with the same printhead issue. My Pro-1000 went dark in the middle of printing an image. As per the Canon manual, I removed the printer power cord for several minutes, then reinserted it. The printer powered up, but I received the error code 140B (printhead is not installed-install printhead). I also tried reinstalling the printhead, as you attempted, but to no avail. The canon support team told me the same informations you received. Obviously, I am quite upset that I apparently have no reasonable solution to my problem. 

Warmest Regards and Gratitude

Leon

[smo1234]

Hi Leon,

I had the the exact same problem with stopping while printing, then restart after disconecting for a few minutes and now error 140B.

Were you able to resolve the problem?

Thank you very much for your response

Best regards

Matthias

[lucyluart]

I know this was from 2020, but I thought I'd reply in case anyone sees this with the same issue, maybe it could still help you, @smo1234
Mine showed error code 140b "Print head not installed" (It was installed of course).
I took the print head out and put it back in, which didn't help. Turned power off and on, didn't work, HOWEVER unplugging the power plug, then trying to turn the printer on while unplugged apparently discharges the capacitor and forces the printer to do a reset. I then turned it on again normally and it works again! 🙂 Hope this helps anyone who sees this.

[LeonSyfrit]

Hi Matthias,
No resolution, unfortunately. I didn’t want to purchase a new print head because it would have been very expensive and it was not guaranteed to fix the issue. In the end, I threw away the printer. I was able to find a commercial lab that makes good prints (Mpix lab).

[lucyluart · Accepted solution]

I know this was from 2020, but I thought I'd reply in case anyone sees this with the same issue.
Mine showed error code 140b "Print head not installed" (It was installed of course).
I took the print head out and put it back in, which didn't help. Turned power off and on, didn't work, HOWEVER unplugging the power plug, then trying to turn the printer on while unplugged apparently discharges the capacitor and forces the printer to do a reset. I then turned it on again normally and it works again! 🙂 Hope this helps anyone who sees this.