imagePROGRAF PRO-1000 - Prints come out with smudges

[JeongJ]

I have program 1000 photo printer. All of a sudden, all my 4x6" prints come out with smudges or black and yellow horizontal smudge lines on the top and bottom. This only happens when I print 4x6. Does not happen with 5x7" or any other. I have done all the maintenance. Still showing weird smudges. What is the problem?

[SamanthaW]

Hi there!

Can you please confirm your printer model? It'll be listed on the front or the top of your printer. We just want to be sure you're getting help efficiently and knowing the specific model will help with that! 

Thanks for the assist! 

[JeongJ]

PRO-1000