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Posts: 1
Registered: ‎06-26-2015

Why won't my Pro 9000 Mark II power stay on?

My Pro 9000 Mark II power stay on?  The green power light flashes twice and then powers off. I'm on a Mac Why won't running 10.10.3.  I was printing a print job and it stopped printing in the middle of the job.

 

I've done the following:

  • Unplugged the power cord for one minute then plugged back in
  • Changed USB ports and changed the USB cord
  • Deleted printer then added again
  • Deleted the driver and reinstalled

When I try to print I get error code 306A and system preferences shows that the printer is offline.

 

Any suggestions what else I can do?

Product Expert
Posts: 2,537
Registered: ‎07-28-2014

Re: Why won't my Pro 9000 Mark II power stay on?

Hi gandic,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to assist you with this issue.

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