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New Contributor
Posts: 3
Registered: ‎01-27-2019

White lines Pro 100

Hello! I got my pro 100 about a month ago, and the first two photos, printed on 8.5x11 pro luster paper, were great. Unfortunately, I printed another page about a week later, and there were four thin nearly invisible white lines running through it.  I printed another sheet, making sure that the quality was put on the 1, and there were two white lines. I also checked the print head and cleaned it before printing, but it did not stop the whit lines. What should I do?

Honored Contributor
Posts: 5,520
Registered: ‎11-13-2012

Re: White lines Pro 100

When you print a nozzle check there are no white lines?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 3
Registered: ‎01-27-2019

Re: White lines Pro 100

No, no white lines when printed nozzle check. There are only very faint horizontal lines, and only 4 on one print and 2 on the other.

Honored Contributor
Posts: 5,520
Registered: ‎11-13-2012

Re: White lines Pro 100

Are you connected by wifi or USB cable?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 3
Registered: ‎01-27-2019

Re: White lines Pro 100

It is connected by a network cable.

Honored Contributor
Posts: 5,520
Registered: ‎11-13-2012

Re: White lines Pro 100

Give Canon a call at 1-800-OK-CANON
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
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