Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎03-21-2017

Unlock Dead Pixma Pro-100 Printhead??

My three day old Canon Pixma Pro-100 died. Tried to turn it on the morning of day four and nothing...I think the power supply died. I tried everything I could think of... reseat power cord, voltage present at cord printer end, switched out cord. Nothing.

Canon US support was GREAT!  A new (not refurb) printer will arrive today by overnight delivery!.

 

I have to send the dead printer back (they pay the shipping) and the support technician and email specifically said I should remove and keep the ink cartridges and printhead. The problem is the printhead is in the right locked position, and since it won't turn on I can't get it to move to the center to reach the carts and printhead. Any ideas?

 

BTW, this was one of the best product support experiences I have ever had!! Canon USA support is a paragon of product support (based on my experience).

Honored Contributor
Posts: 7,632
Registered: ‎11-13-2012

Re: Unlock Dead Pixma Pro-100 Printhead??

Call Canon Support back and explain. Maybe they'll say forget about removing the head. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Moderator
Posts: 1,758
Registered: ‎10-25-2012

Re: Unlock Dead Pixma Pro-100 Printhead??

[ Edited ]

Hi dfuepro,

 

Give support a call at 1-800-OK-CANON (800-652-2666) after 10pm (ET) today. They'll either be able to walk you through the process, or send you replacement ink and heads.

 

We apologize for the confusion! 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement