cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Streaking Problems with Brand New Canon PRO-300

CageyBee
Apprentice

Hello! I bought a Canon PRO-300 a few days ago & so far out of 20 prints only 9 are useable. The rest have weird ink streaking (or head strikes?)

6CA56C0E-2AD4-4C2E-8612-4FB251F2CC06.jpeg

The ink is different colors.

DF200EBC-B3BF-4751-A95C-DD1406585959.jpeg

The streaks don’t go to the edge of the paper.

999E9023-1785-4D69-B813-0E2B85B2BB92.jpeg

They’re in different spots every time.

F0C4E384-133E-44D2-B24C-40B5B701EA8F.jpeg

I’m using matte paper & have tried several different settings as well as ICC profiles (Eg.  Red River matte polar white).

 

Nozzle check is perfect.

 

I’ve tried inserting through the back manual feed.

 

I’ve tried adjusting the paper abrasion setting.

 

Any other ideas? If it can’t print on matte photo paper I will have to return it. Bummer because the good ones are BEAUTIFUL! Then the next one has a crazy streak. 😞

Thank you!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi CageyBee,

Because this issue may be hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please log in to your My Canon account by using the link below:

https://mycanon.usa.canon.com



 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!