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ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match

Rick_Floyd
Apprentice

I have been printing without issues for the last 9+ months using the Canon Professional Print and Layout software.  I am now getting the following error:

ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match.

I've removed and reloaded the drivers multiple times.  I've reinstalled the CPP&L software multiple times.  I've turned off the Size Match options in both the Upper and Manual Tray printer menus.  NOTHING is solving this issue.

I don't understand how this happened.  But, most importantly, I have 12 photos that need to be printed by this Saturday for an exhibit.  So, I really need help.  Does anyone have a suggestion I can try?  Have you been able to resolve this yourself?

 

HELP!!!!

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