PROGRAF 2100 Hardware error message when turning on the printer: error code: EC34-2602

[cahart]

Every time I turn on my image prograf 2100 printer this error message appears after a few moments: EC34-2602

I try to resolve the error as directed by turning off the printer, waiting and restarting - but it does not solve the issue.

I also tried unplugging the printer and waiting. I have also determined that no air is the ink tubes going to the printer head.

I did call a canon tecnincal support rep a week ago which resolved the issue for a few days. It worked after our call. I'm not sure how we resolved it together - but we did restart and unplug it. Now it is happening again - before I call a tech rep again, I wanted to see if this has happened to anyone else or if you have any experience with this error.

Thanks!

[Patrick]

Hi cahart,

Because your PRO-2100 may require service, it is recommended that you contact Canon's Contact Center to speak with a Technical Support Representative for further assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.  A Technical Support Representative can determine the cause of the error and resolve it or provide you with your available service options.