10-16-2024 06:49 PM
I have been printing without issues for the last 9+ months using the Canon Professional Print and Layout software. I am now getting the following error:
ProGraf 1000 - Support Code 1062 Cannot print. The paper widths do not match.
I've removed and reloaded the drivers multiple times. I've reinstalled the CPP&L software multiple times. I've turned off the Size Match options in both the Upper and Manual Tray printer menus. NOTHING is solving this issue.
I don't understand how this happened. But, most importantly, I have 12 photos that need to be printed by this Saturday for an exhibit. So, I really need help. Does anyone have a suggestion I can try? Have you been able to resolve this yourself?
HELP!!!!
10-16-2024 10:29 PM
I still don't have a total solution. But, I have discovered a work around and possible direction for a solution. What I found so far is that if I print from the Paper Source: Top Feed and select Media Type: from Photo Papers and NOT from Fine Art Papers, I can get it to print. It still lets me use the Hahnemuehle paper Printer Profile:
Initial prints seem equal to the results so far. I'll keep testing. Also, I think this may be all a result of the Sequoia 15.1 software upgrade. I'll keep updating this as I get more information. At least I can make the 12 prints I need for an upcoming show.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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