Pro300 Printer Output Door Won't Close

[cjorndor]

Recently purchased a Pro-300 printer. Used it for a second time today and now the front paper output tray door will not stay shut.  The two catches engage on either side but then disengage and the door slowly opens back up.  Anyone else run into this?  Thank you!

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[Leevangie22]

What was the fix?  I'm having the same issue now, I just bought it.

[cjorndor]

Leevangie22, I feel dumb but my husband noticed the pull out drawer to catch the paper as it comes out did not tuck all the way into its housing and that kept the door from closing.  🙄