09-11-2016 04:02 PM
I had to take apart my computer and printer due to some painting. When putting everything back together the Pro 9000 Mark II does not show on printers and scanners on my iMac running El Capitan. Bonjour does not show it to add back to printers and scanners. I have done everything from deleteing all printers and resetting to calling Apple support and spending over an hour having them go through everything. I have checked the Cannon webiste for any updates and nothing is needed. I have checked the USB cord and that is working fine. Printer turns on and off fine. Any help would be greatly appreicated since I do not want to buy a new photo printer.
Thank you for your time and help.
09-14-2016 06:37 AM
Let's make sure that your PIXMA Pro9000 Mark II is working correctly:
1. Turn your PIXMA Pro9000 Mark II on and make sure paper is loaded into the sheet feeder, and not the Front Tray.
2. On your PIXMA Pro9000 Mark II, press and hold the RESUME button until the printer light blinks twice. When you release the button, the Nozzle Check pattern will be printed.
Does the Nozzle Check print?
Does it print correctly? Please compare yours to this example:
09-14-2016 01:24 PM
Thank you for your reply. I was able to print a nozzle check pattern and it looks fine. My problem is that my Pixma Pro9000 Mark II is not showing up on my printer list (under system preference printer & scanners on myiMac running El Capitan) to print jobs. I am not able to add it to the printers list so I may select this printer to print my photos? It has always worked before and not a clue why it won't work now. I have called Apple and spent over an hour trying to have them help me add it to no avail. Do you have any help or suggestions so that I do not have to buy a new printer? It is hard wired via usb cord as this printer is not a network capable printer to add to my network. The usb cord works fine and I even tried a secondary cord just in case.
Thank you and I look forward to hearing back.
04-28-2020 12:00 AM
Did you ever figure this out? I wouldn't mind buying a new printer even though I just spent $100 on ink for this one, but I am using it with a very old computer that isn't compatible with newer printers. I only use the old computer for one software program, but I really need it and don't want to have to "subscribe" to a new version. I own the version that I am using now, and it meets my needs.
One day last week, the printer kept telling me that the red ink was out, but I could look at it and tell that it had plenty of red ink. After trying to trick it multiple times (taking it in and out, shaking it, etc), I decided to go ahead and replace the cartridge and it worked fine. I had recently replaced a lot of the other cartridges - just one day it kept giving me the red error. I used it to print about 30 documents that day (about 5 days ago), but today when I tried to print - NOTHING! It pulls the paper through and sounds like it is printing, but there is no ink on the paper. The very first page had an extremely faint image of the heading and nothing after that.
I think mine is just a PRO 9000 - not Mach II. I had a PRO 9100 that just went crazy one day, and I am afraid that is what is happening here.