cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pro 1000 - Scratches On Printed Image

Kathryn
Apprentice

We have run into an issue when printing. As the printing begins, we are seeing a series of scratches appear on the paper in the first two inches or so. This happens on all prints regardless of size. After the initial scratches, the rest of the page prints just fine. Any thoughts on what is happening and how to correct it?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I would make sure the prevent paper abrasion setting is turned on. Please click HERE for the steps. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements