10-28-2024 05:06 PM
I'm not sure if "puddles" is the proper term, but I'm at a loss to identify a better descriptor.
Sometimes—but not every time—black ink puddles appear in the middle of a print. They range in size, from 1/4" to 1/2", but are always and parallel to the path of the print head's travel. If you loo closely at the attachment, you can see that these are not simply streaks of black ink, but literal puddles that are raised above the surface of the paper.
The ink is very dark and looks black, but I cannot confirm which cartridge it is.
I've performed nozzle check patterns, alignment, and cleaned the print head. After cleaning, the problem stops for a few prints, but eventually returns. I just printed two 13x19" sheets, and 75% of the way through the second sheet, the problem returned.
I'm using genuine Canon ink, on Canon Pro Luster paper. For what it is worth, the problem has never occurred while printing alignment/nozzle check patterns. Only when using Pro Luster. It has occurred while using different sizes of Pro Luster (8.5x11" and 13x19").
It is quite frustrating, and increasingly expensive and wasteful, to have prints destroyed. I have searched here and the web but have not found reports of similar problems. However, since it is a bit difficult to describe, perhaps I've missed them if they exist.
Assistance will be greatly appreciated, as I just can't perform any additional print jobs until this is resolved.
Thank you in advance.
10-30-2024 05:25 PM
Hi cumulusisobar,
Because this issue is hardware related, it is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your imagePROGRAF PRO-1000 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative will be able to resolve this for you quickly or provide you with your available service options.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.