Pro 100 prints look "dirty" upon closer inspection

[Intrepid]

I don't know how to exactly describe it, but there are some imperfections in my prints that can be seen in certain angles against the light.

I tried cleaning nozzles (deep and normal) but the problem persists.

I managed to take a photo of it by placing a lamp very close to the photo and getting the right angle, you can see what looks like some white dirt on it. This is not removable btw.

Any ideas on how I can fix it?

[Michael]

Hello.

The issue may be related to the paper that you are using.  This does not appear to be related to the nozzles so cleanings should not be necessary.  Does this occur when different paper is used?

This didn't answer your question or issue? Find more help at Contact Us.

[Intrepid]

Thanks for the quick reply. The paper used is the Canon Plus Glossy II (A3+) size. I did closely inspect the paper before printing and it was perfectly clean.

[Intrepid]

Just adding up that when I use the same paper (Plus Glossy 2) on a smaller size (4x6 inch) the issue still happens, but a little less noticeable.

Also it is a lot more present in the top of the paper (the part that goes in the printer first) and it gets progressively better until the problem completely disappears on the bottom part of the photo.

[Intrepid]

Just updating here, the problem remains unsolved.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Intrepid]

Contacting support here is a bit of an issue for me, I currently live in Thailand and the local support here is not exactly the same as I would get in this forum, this is why I am trying to ask here instead of reaching support.

A lot of people in this forum have this same printer and I was hoping my issue was already known and someone would enlighten me.