imagePROGRAF PRO-1100: Fine Art profiles, images washed out

[pdub99]

I'm not sure if this is expected, but when I use the FineArt profiles (both rough and smooth) in CaptureOne print preview (as well as in the final print), the image is washed out, the colours are muted, etc.  If I select a different profile (say, platinum pro, or luster) everything is (at least closer to) normal.

Is this expected with the Fine Art profiles? The profile matches close to what is printed, but it seems wrong that the image should be altered to that extent.

On a related note, where can I find icc profiles for the 1100 + fine art smooth / rough?  The printer / export pane in Capture One shows them, but I can't select them from the view / edit mode.

[pdub99]

One update to this.  I managed to track down the ICC profile in my windows directory, and when I applied it to the image in CaptureOne, it mostly replicated the image printed, with the same washed out effect.  Looking at the histogram, the problem is that the entire lower end is set to zero.  Ie, if the histogram went from 0-100 on the horizontal access, 0-20 is set to the bottom, as is 95-100.  That causes the entire image to get washed out, as there are no blacks.

[Patrick]

Hi pdub99,

Please contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button to access support. A Technical Support Representative can assist you with resolving the issue you are experiencing with Fine Art printing.

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