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New Contributor
Posts: 1
Registered: ‎12-31-2018

Pro-100 printing grey

I am trying to print out CMYK separations from the printer. I have separated the channels in Photoshop, so each (CMYK) are independent files. 

 

Ensuring that the white is white, I proceed to print. However, when prining to the Pro-100 the white now prints about a 10% gray. I have double-checked the white in the file to make sure it is pure white, but the printer still prints grey. 

 

Does anyone have any guidance? My older Canon 9000 did this flawlessly, but I have not been able to print separations from this printer at all. Without that ability it is useless to me. 

Product Expert
Posts: 314
Registered: ‎11-19-2018

Re: Pro-100 printing grey

Hi designomatt,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

We look forward to hearing from you.

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