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New Contributor
Posts: 4
Registered: ‎07-11-2019

Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

I am getting the usual Mac warning about "this software may not be compatible in the future..." message.  However, the software loads and my many templates for CD printing show up.  When the software is loaded I get the message that "printer not supported etc.)

 

No way I can navigate the Canon site and come up with a solution.  Any answers?

 

Thanks

Product Expert
Posts: 1,973
Registered: ‎07-28-2014

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

Hi jdpmus,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎07-11-2019

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

I've not been able to find a clear link on the Canon site to a tech support person to address this question.  So no, the answer wasn't helpful.

New Contributor
Posts: 4
Registered: ‎07-11-2019

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

That gets me back to the site where there is no clear link for this issue.
Moderator
Posts: 1,354
Registered: ‎10-25-2012

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

For support, please visit our site HERE.

 

You will need to ensure your printer is registered to your MyCanon Account first. You can do that HERE.

 

We hope this helps! 

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New Contributor
Posts: 4
Registered: ‎07-11-2019

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

Tech support got me working again.  Thanks guys!

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