Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 5
Registered: ‎08-03-2019

Pro-100 Printing bad colors

[ Edited ]

I have a Pro-100 that I'm working on some prints for. I've honestly have had just over a year and rarely use it. Everytime I seem to be fighting a color issue with it. A lot of my prints come out with a very bad magenta tint to them. I've gone through hours of settings. I do my printing from Photoshop CC currently for the most part, but even just printing from Windows photos the results are the same. What I have narrowed down is that it resolves around selecting photo paper in the Printer settings. The photos come very dark and reddish. If I select plain paper the photo color looks great but it has some lines running through it every 1/4" or so. It's that way whether I use actual plain paper or photo paper. Obviously it's getting very expensive to burn through ink and paper trying to figure this out and I've probably printed 2-3 dozen pages trying to get it worked out. I could use any help possible. Print Preview is turned off Drivers have been uninstalled, reinstalled several times. As well I have two seperate PC and I get the same results from both them. Both images are printed on photo paper regardless of the setttins.  I've tried in Lightroom as well with the same results as well as using the Canon Printing plug-in.

 

Set Photo Paper

 

IMG_5164[1].JPG

 

Set to Plain Paper

IMG_5163[1].JPG

Honored Contributor
Posts: 6,175
Registered: ‎11-13-2012

Re: Pro-100 Printing bad colors

I will try and assist you GriffinNC.

 

1. run a nozzle check just to be sure all is well.

 

2. Can you post a screen shot of your Lightroom print settings from right hand side of screen.

 

3. You typed PC so I am assuming it is a Windows machine.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-03-2019

Re: Pro-100 Printing bad colors

Thanks. I ran another nozzle check and it seems fine. I attached a photo of it below. This is a Windows 10 machine and generally I print from Photoshop CC instead of Lightroom. I have tried LR, but get the same effect in either.

 

 

Print Settings.jpg

IMG_5165[1].JPG

Highlighted
Honored Contributor
Posts: 6,175
Registered: ‎11-13-2012

Re: Pro-100 Printing bad colors

Is your printer driver setup like this?

 

Annotation 2019-08-04 162138.jpg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-03-2019

Re: Pro-100 Printing bad colors

Yes, I have color management set to none.

Honored Contributor
Posts: 6,175
Registered: ‎11-13-2012

Re: Pro-100 Printing bad colors

I notice in your nozzle check the PM is darker than the M. Double check that the ink cartridges are installed properly. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-03-2019

Re: Pro-100 Printing bad colors

I noticed that as well. I checked the cartridges and they are I the right slots. In fact I tried to flip the pm and the m around and it wouldn’t print like that. How much ink is store in the print head after a cartridge is pulled?
Honored Contributor
Posts: 6,175
Registered: ‎11-13-2012

Re: Pro-100 Printing bad colors

Give Canon a call at 1-800-OK-CANON.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 5
Registered: ‎08-03-2019

Re: Pro-100 Printing bad colors

Yea, I'm trying to avoid that. The printer is past it's 1 year warranty by a few months and last time I called they wanted my CC and $150 just to start talking. That's almost half what I can buy a new one of these printers for now days.

Honored Contributor
Posts: 6,175
Registered: ‎11-13-2012

Re: Pro-100 Printing bad colors

I don’t work for Canon, I’m just a happy customer, but that sounds like you weren’t on the Canon support site. I have never been asked for money.

But you are right on cost. When Canon runs the frequent rebate program the printer nets at around $100 or so. Repair is definitely not cost effective.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement