02-05-2019 09:24 PM
I have a brand new out of box Pro-100. Unforunately, it has sat around for over a year but I thought it would be fine in a climate controlled basement.
I finally got it out, set it up, and turned it on and... the power light and the resume button light are blinking alternately. the Ink cardridge carrier doesn't move. The printer does not connect to wifi or to a PC via usb.
A reddit thread indicated that all that can be done is to contact support.
(the email support form would not send)
I feel like I'm in a bad news situation.
02-05-2019 09:56 PM
See this thread.
02-05-2019 10:21 PM
All right, I took on a hunch you were referring to the power reset sort of portion of the thread.
I moved the printer, plugged it directly into the wall instead of a surge protector plus extension cord, and pressed the power button twenty times before plugging the cord into the unit.
It started up WITHOUT the blinking lights!
It's running the head alignment even as I speak so THANK YOU SO MUCH.
I had not referred to that thread because to my mind, the Pro-100 'powered up' but was in an error state.
However, what do you think? My printer is not... where I want it right now. Was the issue the surge protector? Or the extension cord? Do I have to install an whole new outlet closer to my desired location? ^_^;;
02-05-2019 10:39 PM
I suspect that the protective circuitry in the power brick is responding to fluctuations caused by other equipment on the same circuit. Direct connection eliminates that.
My Pro-100 is plugged into a multi-outlet surge protector that is directly plugged into wall outlet. Four+ years and never had an issue.