Printer prints black ink spots and lines on the backside of cardstock paper

[Sugaree]

I have tried cleaning via the utility for bottom plate many times but whenever I use 110lb cardstock these black dots and lines, mostly on the edge of the left side of the paper, are on the back. I am at a loss as to what to do. I did every cleaning option, please advise as to how I can manually try to clean this.

thanks

[jrhoffman75]

what size cardstock are you using?

[Sugaree]

110 card stock..neenah

[jrhoffman75]

Is it a standard printer paper size, like 8x10, etc.?

[Sugaree]

It is 8.5 x 11

[Sugaree]

[jrhoffman75]

If you open the cover where the ink is you can carefully wipe the metal strip that is there to see if there is any ink on it.

I don’t have experience printing on cardstock. If it is thicker than printer paper maybe setting the reduce paper abrasion setting in the printer driver would help. Just a guess.

[Sugaree]

thanks...i did try that as well..Nothing has helped but I appreciate your help!!

[jrhoffman75]

Give Canon a call at 1-800-OK-CANON

[Sugaree]

Yes going to have to call canon if no one here can help.

thanks!