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Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Printer prints black ink spots and lines on the backside of cardstock paper

I have tried cleaning via the utility for bottom plate many times but whenever I use 110lb cardstock these black dots and lines, mostly on the edge of the left side of the paper, are on the back. I am at a loss as to what to do. I did every cleaning option, please advise as to how I can manually try to clean this.

thanks

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Honored Contributor
Posts: 7,031
Registered: ‎11-13-2012

Re: Printer prints black ink spots and lines on the backside of cardstock paper

what size cardstock are you using?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Re: Printer prints black ink spots and lines on the backside of cardstock paper

110 card stock..neenah

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Honored Contributor
Posts: 7,031
Registered: ‎11-13-2012

Re: Printer prints black ink spots and lines on the backside of cardstock paper

Is it a standard printer paper size, like 8x10, etc.?

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Re: Printer prints black ink spots and lines on the backside of cardstock paper

It is 8.5 x 11

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Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Re: Printer prints black ink spots and lines on the backside of cardstock paper

IMG_1369.jpg

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Honored Contributor
Posts: 7,031
Registered: ‎11-13-2012

Re: Printer prints black ink spots and lines on the backside of cardstock paper

If you open the cover where the ink is you can carefully wipe the metal strip that is there to see if there is any ink on it.

I don’t have experience printing on cardstock. If it is thicker than printer paper maybe setting the reduce paper abrasion setting in the printer driver would help. Just a guess.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Re: Printer prints black ink spots and lines on the backside of cardstock paper

thanks...i did try that as well..Nothing has helped but I appreciate your help!!

 

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Honored Contributor
Posts: 7,031
Registered: ‎11-13-2012

Re: Printer prints black ink spots and lines on the backside of cardstock paper

Give Canon a call at 1-800-OK-CANON
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
Highlighted
Occasional Contributor
Posts: 6
Registered: ‎04-25-2020

Re: Printer prints black ink spots and lines on the backside of cardstock paper

Yes going to have to call canon if no one here can help.

thanks!

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