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Occasional Contributor
Posts: 9
Registered: ‎12-23-2016

Printer Not Responding Message

After not using my pro-100 for about 10 days, I turned it on to print. (Purchased December 2018). I keep getting the message "printer not responding."  The Wifi appears connected (blue light) but it doesn't print. I haven't changed any settings, so kind of puzzling.  Any suggestions?

Occasional Contributor
Posts: 9
Registered: ‎12-23-2016

Re: Printer Not Responding Message

OK, answered my own question after it hit me in the shower.  RESTART the computer. DUH.  

Product Expert
Posts: 702
Registered: ‎11-19-2018

Re: Printer Not Responding Message

Hi pvdiamon,

 

Glad to hear it all worked out.

Occasional Contributor
Posts: 9
Registered: ‎12-23-2016

Re: Printer Not Responding Message

I think when my Surface 4 (Win 10) goes into hibernate, the printers don't always wake up. Sleep seems to work fine.  Maybe that will help someone else who has the issue.

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