PIXMA iP8720 unable to print in the 13 x 19 cm format

[FelipeH]

Hello, I have a new Pixma IP8720 and I haven't been able to print in the 13 x 19 cm format, which was actually the print size I bought this printer for. Sizes like letter and legal work perfectly, but when I put in a sheet of this size, it gives me an error. I tried printing from programs like Photoshop and Corel Draw, and it doesn't print. I even exported the file as a PDF thinking it was a problem with the program drivers... but it still doesn't print. After I give the print command, the paper feeds right through and the orange light starts flashing.

What should I do?

Thanks for the help

[shadowsports]

Greetings ,

The printer supports A3+ format and 13x19 in, not centimeters.  Maybe this is a typo?

iP8720 Specifications https://share.google/6W9ISTkv05yPjLhkW

In order for us to help, we need to know the version and build of the operating system you're using the printer with?  

Also, please let us know which drivers and utilities you installed? 

You can use this for reference: 

Canon Support for PIXMA iP8720 | Canon U.S.A., Inc. https://share.google/gLtjgZfytFrHdJZgd

[DerrickL]

Printing Setup for 13" x 19"

To print in the 13" x 19" format, follow these steps:

1. Paper Size Selection: Ensure that you select the correct paper size in your print settings. Choose "13 x 19" or "Super B" as the paper size.

2. Printer Settings:

   • Open the print dialog in your software.
   • Select the PIXMA iP8720 as your printer.
   • Go to "Page Setup" or "Print Settings" and confirm the paper size is set to 13" x 19".

3. Loading Paper:

   • Load the 13" x 19" paper into the rear tray of the printer.
   • Adjust the paper guides to fit the paper snugly.

Print Quality and Features

• Resolution: The printer offers a maximum resolution of 9600 x 2400 dpi, ensuring vibrant and detailed prints.
• Ink System: It uses dye-based inks (CLI-251) for color and pigment black (PGI-250) for text, providing excellent color reproduction.

[FelipeH]

Hi, thank you for your quick response.

The 13 x 19 format is in inches, not centimeters. The operating system version I'm using is iOS Tahoe 26.1. After trying various things, I uninstalled the driver and reinstalled the latest version, and I was finally able to print in that size.

Thank you for your help.

[DerrickL]

So many problems here are fixed by reinstalling the printer software, makes me wonder if it is Canon or have OSs become really finicky, or both?