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Pixma Pro 200 + MacOs Ventura + Lightroom Classic latest CUPS driver not working

uimike
Apprentice

Hi all, I installed Ventura on my M1 macbook pro, uploaded the latest Canon driver for my printer, and now I can't print correctly (unless via AirPrint, which I don't want)

I am seemingly able to install and select from the list the new CUPS driver, when I go to Lightroom I can see the driver, when I launch the settings dialog, the option to adjust printer settings isn't responsive. Can't change anything there, the "OK" button is enabled but doesn't actually do anything. I can only click "Cancel", and that causes Lightroom to immediately, and predictably crash every time.

Same with Photoshop, the only difference is the driver dialog doesn't crash Photoshop.

Any experiences?

Thanks

12 REPLIES 12

humjperez
Apprentice

I have similar problems. I did updated according to a Canon support Specialist.
Driver is not saving the presets. always revert back to the default paper, and rendering. If you save a different preset is not maintained. Color renderinf is totally off. previous canon diver didn't have theses problems.

Any Solutions? Canon, could you check what is happening? at this point I can't print anything

I don't have a Pro-200 so I can't troubleshoot your issue, but what you are describing frequently is the result of having the AirPrint driver installed and not the IJ Series driver.

After you download and install the Canon CUPS driver you need to add the printer in the Printers & Scanners app. When you select the "+" add icon you need to wait several minutes for the IJ Series driver to appear. The AirPrint version appears first and many folks select that.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Hello All,

I Clearly believe is an Issue with Mac OS Ventura (I have 13.01). I have sort of a work around it. I realized that my printer firmware was outdated. Once updated, it start working if im not saving presets at the printer level. What Im doing is saving the presets to each paper size I use as a Lightroom classic Preset. So, I normally use Canon Semi Gloss. Saved the lightroom printing preset with that, and if I need to change the paper type, that is the only thing I do. I know is a weird work around but at least im printing correctly.
At this point there is only to possible scenarios (unless you find another work around easier than this one):
1. Go back to the previous Mac OS. I know its possible but I will call Apple to assist you in the process. Or
2. keep using the work around until apple updates the OS, hopefully in the next update.
By the way, Adobe and Canon were not very much contributing on this matter. Im amazed that Adobe and canon will not discuss this matter with Apple, as Im sure its an issue that is more general.

opus45
Apprentice

I am experiencing the same problem. After much paper and ink, I am led to conclude that the latest MacOS Ventura driver (24-20) does not work correctly. This leads me to wonder about the integrity of the quality control for the software. As a former software engineer, I conclude that the problem is quite obvious to anyone conducting a competent test of the software. Unfortunately, until Canon releases a working driver, I am unable to print.

jrhoffman75
Legend

@uimikewrote:

Hi all, I installed Ventura on my M1 macbook pro, uploaded the latest Canon driver for my printer, and now I can't print correctly (unless via AirPrint, which I don't want)

I am seemingly able to install and select from the list the new CUPS driver, when I go to Lightroom I can see the driver, when I launch the settings dialog, the option to adjust printer settings isn't responsive. Can't change anything there, the "OK" button is enabled but doesn't actually do anything. I can only click "Cancel", and that causes Lightroom to immediately, and predictably crash every time.

Same with Photoshop, the only difference is the driver dialog doesn't crash Photoshop.

Any experiences?

Thanks


I don't have a Pro-200 (I have a Pro-100) so I can't troubleshoot your issue, but what you are describing frequently is the result of having the AirPrint driver installed and not the IJ Series driver.

After you download and install the Canon CUPS driver you need to add the printer in the Printers & Scanners app. When you select the "+" add icon you need to wait several minutes for the IJ Series driver to appear. The AirPrint version appears first and many folks select that.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thanks John - I tried to make sure I did not install AirPrint - and could see the IJ Series driver, would select it, add, etc. - never worked. In the end, quite frustrated, as I've been installing print drivers for Epson and Canon printers for years, I ended up calling Canon - and a super nice support guy walked me to the steps, but we deleted a bunch of files in my computer, and I used a link he gave me for the new drivers. Took about 25 minutes, and many steps, but worked. Something was persisting in my system... But I am super happy to report Canon was very very helpful.

jrhoffman75
Legend

If you go to Printers & Scanners, select your printer and select "Options" do you see something like this:

Screenshot 2022-11-28 at 6.44.25 PM.png

or this:

Screenshot 2022-11-28 at 6.44.56 PM.png

First screenshot is the IJ Series driver; second the AirPrint driver.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

I see the Pixma PRO-200 equivalent of the first screenshot. That leads me to suspect that the problem has nothing to do with AirPrint. Needless to say, I would like to be incorrect about it. I have never had to wait several minutes for the correct entry to appear in the list when adding the printer. Moreover, the firmware on the printer is up to date. By the way, I tried defining and saving presets for each print type, but the system would save the defaults no matter what I did. I will conduct a few more experiments, but I am not yet confident that I will end up with a solution or workaround. Right now, my PRO-200 printer would serve well as a boat anchor.

I felt the same way... Dont use print settings but modify it from the printer button next to print

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